Shipping & Delivery

Estates in a Box currently ships within the United States.

Shipping options may vary depending on the destination, order size, product availability, and carrier service.

• Standard shipping is available within the contiguous United States.
• Orders shipped to Alaska and Hawaii may be subject to additional shipping charges.
• Applicable shipping charges for Alaska and Hawaii will be calculated or communicated during the ordering process.

If you have questions regarding delivery to a particular location, please contact us before placing your order.

Estates in a Box offers free standard shipping on qualifying orders shipped within the contiguous United States.

Free shipping does not currently apply to Alaska or Hawaii unless expressly stated during checkout or as part of a promotion.

Expedited, special-handling, or other upgraded shipping services, when available, may be subject to additional charges.

Orders are processed after payment has been successfully received and the order has been accepted.

Processing time refers to the time required to confirm the order, prepare products, package the shipment, complete fulfillment, and transfer the package to the shipping carrier.

Processing time is separate from carrier transit time. Orders placed on weekends, holidays, or outside normal business hours may begin processing on the next applicable business day.

Any delivery date or delivery timeframe provided on our website, during checkout, or in order communications is an estimate unless expressly guaranteed.

Actual delivery time may depend on the shipping destination, carrier availability, order size, weather, holidays, transportation disruptions, carrier delays, and other circumstances outside our reasonable control.

Estates in a Box cannot guarantee carrier delivery dates once a shipment has been transferred to the carrier.

When tracking information is available, customers may receive a shipping confirmation containing the applicable tracking number or carrier information.

Tracking information may require some time to update after the carrier receives the shipment.

Customers are responsible for monitoring tracking information and making reasonable arrangements to receive their packages.

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Before completing checkout, please verify the recipient name, company or law firm name if applicable, street address, suite or unit number, city, state, ZIP code, and telephone number when requested.

Estates in a Box is not responsible for delivery problems caused by incorrect or incomplete shipping information supplied by the customer.

If you notice an error in your shipping address, contact us as soon as possible. We will make reasonable efforts to update the address before the order ships, but address changes cannot be guaranteed once fulfillment has begun or the package has been transferred to the carrier.

Once an order has been transferred to the shipping carrier, circumstances outside the control of Estates in a Box may affect delivery.

These may include severe weather, transportation disruptions, carrier service interruptions, holiday shipping volume, natural disasters, incorrect routing, local delivery issues, and other unforeseen circumstances.

We will make reasonable efforts to assist customers with delivery issues, but we are not responsible for carrier delays beyond our reasonable control.

Please inspect your shipment after delivery.

If a product arrives damaged, please contact Estates in a Box within [insert reporting period] days of delivery.

To help us review the claim, please provide your name, order number, description of the damage, photos of the damaged product, photos of the shipping carton or packaging, and photos of the shipping label when requested.

Please keep the damaged product and all original packaging until we have reviewed the claim. Do not discard damaged items, boxes, protective packaging, or shipping materials before contacting us, as these materials may be required for a carrier claim.

If we determine that a product was damaged during shipping or arrived defective, Estates in a Box may, as appropriate, replace the damaged product, replace the affected component, send the missing or damaged quantity, or arrange another appropriate resolution.

Approved replacements for products damaged during shipping will be provided without additional standard shipping charges to the customer.

The appropriate resolution may depend on the extent of the damage, available inventory, and the circumstances of the shipment.

If a product appears to have a manufacturing defect rather than shipping damage, please contact us and provide your order information and photographs showing the issue.

We will review the product and determine an appropriate resolution.

A manufacturing defect does not include damage caused by improper handling, improper storage, customer modification, ordinary wear, misuse, or accidental damage after delivery.

If you receive a product different from what you ordered, please contact us promptly.

Please provide your order number, the product you ordered, the product you received, and photos of the received item and packaging when requested.

If the error was caused by Estates in a Box, we will work with you to correct the order at no additional standard shipping cost.

Because Estates in a Box sells products in quantity-based packages, including multi-unit boxes and bundles, please verify the contents of your shipment after delivery.

If an item or quantity is missing, contact us within [insert reporting period] days of delivery.

Please provide your order number, product name, quantity ordered, quantity received, description of what is missing, and photos of the shipment and packaging when requested.

After reviewing the claim, we may send the missing product or provide another appropriate resolution.

If tracking information indicates that a shipment has stopped moving or appears to have been lost during transit, please contact us.

We may work with the shipping carrier to investigate the shipment.

Depending on the carrier's investigation and the circumstances of the order, Estates in a Box may provide a replacement shipment or another appropriate resolution. Carrier investigations may be required before a replacement or other resolution can be approved.

If tracking shows that your order was delivered but you cannot locate the package, we recommend first checking the delivery location around your property, checking with coworkers, reception staff, neighbors, or other individuals who may have accepted the shipment, confirming the shipping address on your order, reviewing the carrier's tracking information, and contacting the carrier when appropriate.

If the package still cannot be located, please contact Estates in a Box. We may assist with a carrier investigation where appropriate.

A package marked as delivered by the carrier does not automatically qualify for an immediate replacement, and the circumstances of each claim may need to be reviewed.

Many Estates in a Box orders are delivered to offices, law firms, professional buildings, reception desks, mailrooms, or commercial receiving areas.

Once the carrier records a package as delivered to the designated business address or authorized receiving location, customers are responsible for coordinating internal receipt and distribution of the package.

Please ensure that the shipping address includes any necessary suite number, floor number, department, recipient name, firm or business name, and delivery instructions.

Orders may be returned to us by the carrier if the shipping address is incorrect or incomplete, delivery cannot be completed, the recipient refuses the shipment, or the package is not collected when required.

Additional shipping charges may apply if an order must be shipped again due to an incorrect address, refusal, or other issue not caused by Estates in a Box.

If a shipment is returned to us, we will contact you when appropriate to determine the next steps.

If you need to update a shipping address or make another order-related change, contact us as soon as possible.

We will make reasonable efforts to accommodate changes before fulfillment begins.

Once an order has been processed, packed, or transferred to the carrier, we may be unable to modify the shipment.

Customized or personalized products may require additional processing time.

If an estimated production or fulfillment timeframe applies to a customized order, it may be communicated during the ordering process or separately by Estates in a Box.

Customized products remain eligible for review if they arrive damaged, defective, incorrect, or materially different from the approved specifications.

If your order was delivered correctly and you would like to return or exchange an eligible product, please review our Returns & Refunds Policy.

Shipping-related claims involving damaged, defective, incorrect, missing, or lost products are handled according to this Shipping & Delivery Policy.

We use reasonable care when preparing and shipping orders.

However, shipping carriers operate independently, and delays or delivery disruptions can occasionally occur.

Nothing in this policy limits any rights or remedies available to customers under applicable law.

Estates in a Box may update this Shipping & Delivery Policy from time to time to reflect changes in shipping services, carriers, fulfillment practices, product offerings, business operations, or applicable requirements.

The Last Updated date on the page will reflect the most recent revision.

If you have questions about shipping, tracking, delivery, damaged merchandise, missing products, or replacement requests, please contact:

Estates in a Box: 11379 Reidy Canyon Pl Escondido CA 92026
Phone: (833) 875-0148
Email: brad@estatesinabox.com
Website: estatesinabox.com