Returns and Refunds

Eligible physical products may be returned within 30 days of delivery.

To qualify for a return, the item must be unused, in its original condition, include the original packaging, include all components originally supplied with the product, and be returned within 30 days of confirmed delivery.

Products that do not meet these requirements may not be eligible for a refund.

Before returning an item, please contact Estates in a Box to request return instructions.

Please provide your name, order number, email address used for the order, product being returned, quantity being returned, and reason for the return.

Email: info@estatesinabox.com
Phone: (833) 875-0148

Please do not send merchandise back without first contacting us for return instructions.

Unless the return is the result of an error by Estates in a Box, customers are responsible for return shipping costs.

We recommend using a trackable shipping service for returned merchandise. Estates in a Box is not responsible for return packages that are lost or damaged while being shipped back to us.

If the return is due to an incorrect, damaged, defective, or incomplete order, please refer to our Shipping & Delivery Policy and contact us before returning the product.

All returned products are inspected after they are received.

We may verify product condition, packaging condition, quantity returned, whether all components are included, and whether the item shows signs of use or damage.

After inspection, we will notify you whether your return has been approved or declined.

If your return is approved, your refund will be issued to the original payment method used for the purchase.

Approved refunds are generally processed within 7–10 business days after the returned merchandise has been received and inspected.

After we issue the refund, your bank, credit-card provider, or payment processor may require additional time to post the refund to your account. Estates in a Box does not control processing times imposed by financial institutions.

Original shipping charges, when applicable, are non-refundable unless the return is caused by an error by Estates in a Box.

Examples may include an incorrect product, wrong quantity, damaged shipment, or defective product.

Orders that qualified for free shipping do not receive a separate shipping credit as part of a refund.

Eligible products may be exchanged within the same 30-day return period, subject to product availability.

To request an exchange, please contact us before returning the merchandise. Items being exchanged must meet the same return-condition requirements outlined in this policy.

If the replacement product has a different price, any applicable price difference may need to be collected or refunded before the exchange is completed.

The following items are generally not eligible for return or refund:

• Products that have been used
• Products damaged after delivery by the customer
• Products returned outside the 30-day return period
• Products missing components or original packaging
• Custom-made or personalized products
• Products altered or modified after delivery
• Items designated as final sale, if clearly identified before purchase

This does not affect remedies that may be available when an item arrives damaged, defective, incorrect, or incomplete.

Products that have been customized, personalized, printed, engraved, specially configured, or otherwise produced specifically for a customer are generally final sale and non-refundable.

If a customized product arrives damaged, defective, or materially different from the approved order specifications, please contact us so that we can review the issue.

If your order arrives damaged, defective, incomplete, with missing items, with the wrong product, or with the wrong quantity, please contact Estates in a Box as soon as possible.

Do not dispose of the product, shipping carton, packaging materials, or shipping label until the issue has been reviewed.

We may request your order number, photos of the product, photos of the shipping box, photos of the shipping label, and a description of the problem.

Replacement and shipping-related claims are addressed in greater detail in our Shipping & Delivery Policy.

If your order contains multiple products or quantities, you may request a return for only part of the order if the items otherwise meet our return requirements.

Refunds for partial returns will apply only to the products and quantities that are approved and actually returned.

Products purchased as a box, bundle, set, or quantity package must generally be returned in the same sellable configuration in which they were purchased.

For example, if a product was purchased as a 10-count box or 50-count bundle, a partial quantity may not automatically qualify for a proportional refund unless approved by Estates in a Box.

Please contact us before returning part of a bundled or quantity-based purchase.

If you need to cancel an order, please contact us as soon as possible.

We will make reasonable efforts to cancel an order before it enters processing or fulfillment. Once an order has been processed, packed, customized, or shipped, cancellation may no longer be possible.

If the order has already shipped, it may instead be handled under the standard return process described in this policy.

If an order was purchased using a discount, promotional offer, or special pricing, the refund amount will be based on the amount actually paid for the returned product.

Promotional discounts do not have separate cash value.

If a promotion depended on purchasing a certain quantity or order value, a partial return may affect the amount of the original discount where permitted and applicable.

Refunds are issued only to the original payment method whenever possible.

For security purposes, Estates in a Box generally cannot issue a refund to a different card, bank account, or person.

If the original payment method is no longer available, please contact us so we can determine what options may be available through the applicable payment provider.

Estates in a Box reserves the right to decline returns or refund requests where there is reasonable evidence of return fraud, abuse of the return process, altered products, false claims, repeated misuse of return privileges, or products returned in a materially different condition than when delivered.

Any decision will be made based on the circumstances of the specific order.

We may update this Returns & Refunds Policy from time to time to reflect changes in our products, fulfillment practices, business operations, or applicable requirements.

The version of the policy in effect at the time of purchase will generally apply to that order unless otherwise required by law. The Last Updated date on the page will reflect the most recent revision.

If you have questions about a return, exchange, or refund, please contact:

Estates in a Box: 11379 Reidy Canyon Pl Escondido CA 92026
Phone: (833) 875-0148
Email: brad@estateinabox.com
Website: estatesinabox.com